1) Conditions 

> The company accepts exchanges or returns within 7 days of receiving the item, provided that

    • Products that are defective, damaged, or unusable due to manufacturing defects

   • Delivering the wrong type or model of product, not matching the items listed on the receipt or tax invoice

> Once you have received your order, please inspect it immediately and keep the box, envelope, tags, and all packaging until you have confirmed that the items are in perfect condition. 

> If you find that the product or packaging is damaged, broken, or defective, or does not match the description on the website, or if you receive the wrong style, model, or item from your order, you must file a complaint with the store within 7 days of receiving the product and provide the original receipt or tax invoice. You may choose to exchange the product for

         1) Items the customer previously purchased, or

         2) Any two items with the same price, or

         3) Items priced higher than the ones the customer purchased, with the customer paying the difference

If this period has expired, the company reserves the right to refuse exchanges or returns under any circumstances. 

2) Exchanges and Returns

> DOA (Defect on Delivery) items (defective upon delivery) can be returned or exchanged within 7 days.

> If a product is defective or damaged due to a manufacturing defect within the warranty period, it can be repaired or replaced in accordance with the warranty terms.

> If you receive an item that is the wrong style, the wrong model, or does not match your order, you can request a full refund or exchange it for a new item.

> Items returned for exchange must be in their original condition, meaning they must include all components, be in perfect condition, and be in their original packaging—including the product tag—and must not be damaged or worn. 

> Products in the personal care category, such as in-ear headphones and earbuds, cannot be returned once the seal has been broken or the packaging has been opened, except in the case of defective products.

> The company reserves the right to inspect the merchandise before deciding whether to accept a return.

3) Return Process

   1. Contact customer service and provide proof of purchase.

   2. Send photos or videos of the product and the issue you encountered

   3. Return the product with all accessories and packaging intact.

   4. The company will review the request and process the refund or exchange

Details of Attached Evidence

> Buyers must submit clear photographic or video evidence—or both—and clearly state the reason for the return request.  

For example:

                     - Photos or videos, or both, showing the defect in the product (for damaged items)

                     - Photos of the inside and outside of the shipping box

> Buyers should make sure that returned items are properly packaged to prevent damage during shipping back to the seller.

> Buyers should prepare the following supporting documents in the event of a dispute with the seller regarding a return:

                    - Proof of shipment, including details such as the receipt number, sender’s and recipient’s names, contact phone number, and shipping address

                    - Other supporting documents (if any)

4) Protection of Personal Data

Customer information will be used to process returns and claims as necessary.

Customers should delete any personal information from the device before returning it (if applicable).

5) Contact Information: 

Email: ______________________________

Department: _________________________________

Address: ________________________________

Note: 

• This policy applies only to products purchased through JBL THAILAND. If you purchased your product from a retail store, please follow that store’s return policy.

• This policy does not limit consumers’ rights under Thai law, including liability for defective or unsafe products and protection against unfair contract terms, as provided by law.

• For direct sales and direct marketing, consumers have the right to cancel the contract within 7 days of receiving the goods, in accordance with the Act on Direct Sales and Direct Marketing (with certain exceptions specified in subsidiary legislation). The seller must refund the purchase price within the timeframe specified by law after receiving the returned goods in perfect condition—unopened, unboxed, and unused.